Every business needs customer information to function efficiently and effectively. With the growth in the number of customer "touch-points", internal software applications that contain customer data and multiple sales channels, it is no longer simple to maintain an integrated view of the customer for effective marketing, sales, service and order management.
Bridge-x Customer 360 allows you to integrate customer data in real-time from backend ERP, CRM, call center applications or just about any other third-party systems.
For non-mobile deployments, Bridge-x Customer 360 requires the following environments: SAP Netweaver CE (7.2 or higher).
It is assumed that you already run SAP ERP (version 4.7 or higher; preferably ECC 5.0 or ECC 6.0), CRM (it is not mandatory) and a data warehousing application (again, not mandatory).
Mobile deployment scenarios depend on mobile devices, operating systems etc. Please contact us if you are interested in exploring Customer 360 options for your mobile users.