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Bridge-x Sales 360

Solution for Sales Performance Management

At every level of the sales organization- from Sales VP to Regional Sales Manager to Sales Rep - maximizing sales performance involves proactive management of targets, opportunities, sales transactions, activities, pipeline and expenses.

Bridge-x Sales 360 lets you bring these data points from diverse sources – ERP, CRM & BI – and provides a customizable, role-based view of sales territory and organization.

Sales 360 gives you and your sales team a clear line of sight between sales efforts and results.

Sales 360 is available as a web-based app and as a mobile solution
Sales 360 is customizable by role – so your sales managers, executive leadership and sales reps can all customize their own personal views.
Sales 360 comes with its own "widget gallery" that can be extended by your IT team – e.g.: sales analytics, performance scorecards etc
Sales 360 runs on Netweaver technology from SAP – trusted by thousands of companies around the world
Sales 360 is fully integrated with your business processes in SAP ERP and CRM.
Secure role-based application with complete integration with SAP ERP and CRM systems.
All data is always stored in your backend applications like SAP ERP, CRM, SFA etc.

Provide line of sight between sales activities, pipeline, expenses and sales

Sales 360 lets you effortlessly track and analyze your sales efforts and results at every level of the sales organization – from an individual sales rep to an entire region.

Define your sales strategy and analyze performance in real time

With its customizable content, Sales 360 allows you to measure any and every aspect of your sales organization, whether it is sales pipeline (from CRM) or expenses (from ERP) or analytics.

Bridge-x Connect for Distributor management has been developed on SAP Netweaver CE. The solution also utilizes technologies such as JavaScript (ExtJS), HTML etc for user interfaces.

For non-mobile deployments, Bridge-x Customer 360 requires the following environments: SAP Netweaver CE (7.2 or higher).

It is assumed that you already run SAP ERP (version 4.7 or higher; preferably ECC 5.0 or ECC 6.0), CRM (it is not mandatory) and a data warehousing application (again, not mandatory).

Mobile deployment scenarios depend on mobile devices, operating systems etc. Please contact us if you are interested in exploring Customer 360 options for your mobile users.

About the solution
- In a few sentences, tell me what Sales 360 is all about?
  - Effective sales performance management often calls for information drawn from several sources: sales transactions (from ERP), territory, sales pipeline and activities (from CRM) and analytics (from BI). Today, users collect such information manually which impacts their productivity. Sales 360 makes it easy for all users - from a sales VP to an account manager – to get a full picture of their sales efforts and performance in one place.
- How is this different from BI/data warehousing?
  - Sales 360 is not a replacement for business intelligence applications. Bridge-x Sales 360 uses your BI and data warehouses as a source for customer information and analytics. Whether you run SAP BW or a custom data warehouse, Sales 360 makes it convenient for you to deliver timely insight and analytics to your business users.
- How is it different from portals?
  - Portals are aggregation of various applications and content without context. They provide a unified front end to the users but they don't provide context. In Bridge-x Sales 360, the sales office (or any sales territory or region) is the unifying context, making it easy for users to search for and select information very easily. Bridge-x Sales 360 can be federated to your existing enterprise Portal as a web application.
- How is it different from CRM?
  - CRM is yet another source of sales information for a 360° view of the customer. Typically, CRM systems have information such as marketing attributes, contacts, activities, leads, opportunities etc. However, other equally critical information such as orders, shipments, invoices, payments, credit, supply chain data, products, pricing, availability and quotations reside in SAP ERP (and all the reports, analytics are in BI systems).
- Does Sales 360 integrate with our SAP system?
  - Yes. Bridge-x Sales 360 is fully integrated with SAP applications (ERP, CRM) using Web Services.
- What about security? Could any user see any data?
  - Bridge-x recommends named user access to all systems where applicable. This ensures two levels of security. Bridge-x Web application provides User interface level Role based security to control each user's view of the application. The web services that provide data from the back end applications then rely on your back-end security settings to provide data level security.
- What am I buying? Software? Service? Both?
  - Sales 360 is a combination of Bridge-x software and professional services. We understand that building a 360° view of sales is a complex initiative that requires both business and technology expertise. Our experts will guide you through the entire process from helping you take inventory of sales information, identifying roles and information needs, complex data mapping rules across multiple applications, handling customer hierarchies, security, performance and most importantly building a real and result oriented roadmap to achieve the goals. So yes, the short answer is "Both".
- How do you price Sales 360?
  - License fee for the software plus implementation fees. Fees toward support services are additional.
- Is Sales 360 available for Mobile users?
  - Yes! Sales 360 is available for mobile (tablet) users.
- Who hosts your web solutions?
  - Our web solution is typically hosted and managed by our customers' IT department. As there is no data stored in Bridge-x Sales 360, it also makes it ideal for hosting by third-party providers.
- What technology is the mobile app developed in?
  - "Sales 360 To Go" is available on SAP Sybase Unwired Platform.
- Do you have a list of existing widgets and applications?
  - Please write to us at sales@bridge-x.com from your company email id and we will provide you more details.
- What do we do if we need additional functionality that is not currently available in your application?
  - We recognize that in spite of our growing list of applications, widgets templates, you will always have information needs that are unique to you. Our Sales 360 platform is designed to scale to meet your needs. We offer the full range of services to accommodate any such requests; from requirements assessment to solution conception and from rapid prototyping to deployment.
Users
- Can I control who sees what information?
  - Sales 360 offers complete control over each user's access to information. Your organization's security and authorizations are an integral part of the solution as we design and implement the information access model.
Implementation
- How long does it take to implement Sales 360?
  - Implementation of Sales 360 is a function of your information needs, readiness of data sources, complexity of business rules and most importantly, performance and security requirements. Typical implementation times are around 4-6 months.
- Can we implement the functionality in phases?
  - Yes. As your business changes, the sales information needs also change. Our solution's modular architecture allows you to implement the functionality in phases based on priorities and needs. Our experts will guide you during the assessment on the recommended roadmap.
- Is an assessment necessary before embarking on an implementation?
  - The assessment reduces your implementation risk and helps you in clearly defining project objectives, roadmap, roles and responsibilities and the budget to achieve the result.
- How do you charge for implementation?
  - During the assessment, we arrive at the implementation costs based on the roles and responsibilities. We provide a fixed fee for the next immediate phase and an estimate for the rest of the phases.
License and Pricing
- How do you price Sales 360?
  - Please write to us at sales@bridge-x.com for pricing details.
- Do we need a Netweaver license to run Sales 360?
  - As Bridge-x Sales 360 is built on SAP Netweaver CE 7.2 Application server, Netweaver CE 7.2 license is mandatory.
- Will we need additional SAP licenses?
  - We recommend "named user security" across the landscape. This may require investment in additional SAP backend licenses. Bridge-x can help uncover these requirements during the assessment phase.
- Do we need Sybase (SUP) for mobile implementations?
  - Yes. Bridge-x Sales 360 to go is currently available only on SAP Sybase Unwired Platform
Technology
- What is the underlying technology for Sales 360?
  - Bridge-x Connect is built on SAP NetWeaver CE 7.2. The application logic is written in Java. The User interface is built using Javascript, HTML and ExTJS form Sencha technologies.
Support
- How will my IT team support Sales 360 after go-live?
  - We offer two options to our customers: Knowledge transfer to internal IT organization for customers who wish to support the solution in-house. We also offer comprehensive production support capability as an outsourced service using our onsite/remote delivery model with pre-defined service level agreements.
- How will my SAP ERP/CRM upgrade impact Sales 360?
  - We recommend full regression testing for technical ERP upgrades. Functional ERP upgrades will require testing and assessment of the change based on the backend process change.

Solutions

Next Steps

Call us: 1-609-371-7101 (US)
Sales enquiries: sales@bridge-x.com
Career enquiries: jobs@bridge-x.com